Pengaruh Orientasi Digital dan Pembelajaran Organisasi Terhadap Inovasi Digital di Lembaga Pelayanan Publik
Main Article Content
The reform of public services and bureaucracy has been a long process in the journey of government in Indonesia. Bureaucratic reform in the perspective of state administration is an interesting study, because indeed in its development, public organization reform in Indonesia tends to lead to the New Public Management approach which prioritizes outcomes, innovation, and creativity, as well as the New Public Service approach which prioritizes public service innovation. In this era of change, workers in government institutions that serve the public are challenged to have innovative work behavior by maximizing digital technology. Various studies have proven that by increasing digital innovation, the performance of the organization and the human resources in it will also increase. To improve digital innovation behavior, there are various variables that must be considered, including digital orientation and the learning system of the organization. Therefore, this study seeks to examine the effect of digital orientation and organizational learning on digital innovation at the Surabaya City National Land Agency Office. The results of the study state that digital orientation and organizational learning have a positive and significant effect on digital innovation. This study provides advice for management or government officials engaged in public services to pay more attention to the orientation and organizational learning system to be able to support better innovation behavior and ultimately improve the quality of public services in Indonesia.
Keywords:
Digital Orientation, Digital Innovation, Organizational Learning, Public Service Innovation, New Public Service
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Azwar, S. (2011). Sikap dan Perilaku Dalam: Sikap Manusia, Teori dan Pengukurannya. Yogyakarta: Pustaka Pelajar.
Barney. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99–120.
Barney, J. B. (1986). Organizational Culture: Can it Be a Source of Sustained Competitive Advantage? Academy of Management Review, 11(3), 656–665. https://doi.org/10.3390/jrfm13070147
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital Business Strategy: Toward a Next Generation of Insights. MIS Quarterly, 37(2), 471–482. https://doi.org/10.25300/MISQ/2013/37:2.3
Brockman, B. K., & Morgan, R. M. (2003). The Role of Existing Knowledge in New Product Innovativeness and Performance. Decision Sciences, 34(2), 385–419. https://doi.org/10.1111/1540-5915.02326
Brunetti, F., Matt, D. T., Bonfanti, A., De Longhi, A., Pedrini, G., & Orzes, G. (2020). Digital transformation challenges: strategies emerging from a multi-stakeholder approach. TQM Journal, 32(4), 697–724. https://doi.org/10.1108/TQM-12-2019-0309
Cooper, P. L. (1984). the Assessment of Writing Ability: a Review of Research. ETS Research Report Series, 1984(1), i–46. https://doi.org/10.1002/j.2330-8516.1984.tb00052.x
Cooper, R. (1994). Third generation new product processes. Journal of Product Innovation Management, 11(2), 3–14.
Creswell, J. W. (2012). Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (4th Editio). Boston: Pearson.
Dwiyanto, A. (2006). Mewujudkan Governance Melalui Pelayanan Publik. Jakarta: Gramedia Pustaka.
Dwiyanto, A. (2011). Mengembalikan Kepercayaan Publik Melalui Reformasi Birokrasi. Jakarta: Kompas Gramedia.
Eroğlu, Ş., & Çakmak, T. (2014). Evaluation of organizational literacy in context of organizational learning: A literature review. Communications in Computer and Information Science, 492, 540–549. https://doi.org/10.1007/978-3-319-14136-7_57
Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2013). Embracing Digital Technology: A New Strategic Imperative | Capgemini Consulting Worldwide. MIT Sloan Management Review, 55(1), 1–13. Retrieved from https://www.capgemini-consulting.com/SMR
Gatignon, H., & Xuereb, J.-M. (1997). Strategic Orientation of the Firm and New Product Development. Journal of Marketing Research, 34(1), 77–90.
Hanelt, A., Firk, S., Hilebrandt, B., & Kolbe, L. M. (2020). Digital M&A, digital innovation, and firm performance: an empirical investigation. European Journal of Information Systems, 00(00), 1–24. https://doi.org/10.1080/0960085X.2020.1747365
Holidin, D. (2016). Reformasi Birokrasi dalam Transisi. Jakarta: Prenadamedia Group.
Hoskisson, R. E., & Hitt, M. A. (1990). Antecedents and Performance Outcomes of Diversification: A Review and Critique of Theoretical Perspectives. Journal of Management, 16(2), 461–509. https://doi.org/10.1177/014920639001600210
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Kanter, R. M. (1988). Three Tiers for Innovation Research. Communication Research, 15(5), 509–523.
Khin, S., & Ho, T. C. F. (2019). Digital technology, digital capability and organizational performance: A mediating role of digital innovation. International Journal of Innovation Science, 11(2), 177–195. https://doi.org/10.1108/IJIS-08-2018-0083
Kumorotomo, W., & Widaningrum, A. (2010). Reformasi Aparatur Negara Ditinjau Kembali. Yogyakarta: Gava Media.
Lee, Y. Y., & Falahat, M. (2019). The Impact of Digitalization and Resources on Gaining Competitive Advantage in International Markets: The Mediating Role of Marketing, Innovation and Learning Capabilities. Technology Innovation Management Review, 9(11), 13. Retrieved from https://timreview.ca/article/1281
Liu, D. Y., Chen, S. W., & Chou, T. C. (2011). Resource fit in digital transformation: Lessons learned from the CBC Bank global e-banking project. Management Decision, 49(10), 1728–1742. https://doi.org/10.1108/00251741111183852
Lyytinen, K., Yoo, Y., & Boland, R. J. (2016). Digital product innovation within four classes of innovation networks. Information Systems Journal, 26(1), 47–75. https://doi.org/10.1111/isj.12093
Nambisan, S., Lyytinen, K., Majchrzak, A., & Song, M. (2017). Digital innovation management: Reinventing innovation management research in a digital world. MIS Quarterly: Management Information Systems, 41(1), 223–238. https://doi.org/10.25300/MISQ/2017/411.03
Real, J. C., Roldán, J. L., & Leal, A. (2014). From entrepreneurial orientation and learning orientation to business performance: Analysing the mediating role of organizational learning and the moderating effects of organizational size. British Journal of Management, 25(2), 186–208. https://doi.org/10.1111/j.1467-8551.2012.00848.x
Saunders, M., Thornhill, A., Lewis, P., & Bristow, A. (2000). Research Methods for Business Students (7th Editio, Vol. 3). Munich: Pearson. https://doi.org/10.1108/qmr.2000.3.4.215.2
Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal, 24(8), 745–761. https://doi.org/10.1002/smj.337
Tobin, T. J., Muller, R. O., & Turner, L. M. (2006). Organizational learning and climate as predictors of self-efficacy. Social Psychology of Education, 9(3), 301–319. https://doi.org/10.1007/s11218-005-4790-z
Voss, G. B., & Voss, Z. G. (2000). Strategic orientation and firm performance in an artistic environment. Journal of Marketing, 64(1), 67–83. https://doi.org/10.1509/jmkg.64.1.67.17993
Wroblewski, J. (2018). Digitalization and Firm Performance: Are Digitally Mature Firms Outperforming Their Peers? Retrieved from https://lup.lub.lu.se/student-papers/search/publication/8945868
Yoo, Y., Henfridsson, O., & Lyytinen, K. (2010). The new organizing logic of digital innovation: An agenda for information systems research. Information Systems Research, 21(4), 724–735. https://doi.org/10.1287/isre.1100.0322
Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339–351. https://doi.org/10.1287/orsc.13.3.339.2780
